Logistics Policy

A. HOW TO RECEIVE THE PARCEL FROM THE COURIER PERSON?

B. CHECK THE NAME & ADDRESS ON THE PARCEL AND IF IT IS CORRECT THEN TAKE THE PARCEL

C. VERIFY THE AIR WAY BILL NUMBER ON IT AS IT SHOULD MATCH WITH THE GIVEN NUMBER BY THE COMPANY

D. CHECK THE PACKET WHETHER IT IS TAMPER PROOF OR NOT AND IF THE SEAL IS TAMPERED THEN DON’T TAKE THE PARCEL AND RETURN IT

E. KINDLY OPEN THE PARCEL IN FRONT OF COURIER PERSON ONLY AND TAKE THE VIDEO OF IT

F. KINDLY NOTE THE COURIER PERSON NAME AND NUMBER

G. ANY DISCREPANCIES IN THE PRODUCT NEEDS TO BE INFORMED AT THAT MOMENT ONLY

H. MAXIMUM ONE DAY WILL GE GIVEN FOR COMPLAINT AND AFTER THAT IT CANT BE SOLVED

I. ALL ISSUES SUBJECT TO KALYAN JURISDICTION ONLY

J. HOW TO VERIFY THAT PRODUCT DISPATCHED BY THE COMPANY IS CORRECT OR NOT? IN ORDER TO PROTECT CUSTOMER FROM ANY LOSS WE AS COMPANY FOLLOWS CERTAIN PACKAGING GUIDELINES SO THAT CORRECT PRODUCT REACHES TO THE CUSTOMER.

K. WE MAKE VIDEO RECORDING OF ALL THE PRODUCTS PACKED BEFORE COURIER PERSON COMES TO COLLECT THE PARCEL.

L. WE CHECK THE ORDER FORM AND THE WEIGHT OF THE PROCUCT BEFORE PACKING IT

M. WE ALSO DO INSURANCE OF THE PARCEL INCASE IT IS LOST IN TRANSIT BY THE COURIER COMPANY

N. WE SEND THE CUSTOMER THE RECORDING OF THE PRODUCT PACKED BY US SO THAT CUSTOMER KNOWS THAT THE COMPANY HAS PACKED THE CORRECT ORDER AND GIVEN TO THE COURIER COMPANY

O. ALL ISSUES SUBJECT TO KALYAN JURISDICTION